Volunteer

Interested in volunteering?

Click the link below to take you to the online volunteer application form.
If volunteer is a minor, please also download the Minor Volunteer Consent Form.

Volunteer Handbook

Download a copy of our current volunteer handbook.

 VOLUNTEER INFORMATION

Open Hours starting September 1, 2020
Thrift Store: Monday-Saturday 10am to 5pm
Donation Center: Monday-Saturday 10am to 5pm
Food Pantry: Monday-Friday 10am to 4pm
VOLUNTEERS NEEDED FOR ALL HOURS

The link below will allow all volunteers to signup and manage their own schedules. Please see the email sent out by Sophia Crooks to all volunteers for more detailed information.

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Food Pantry

Food Pantry volunteers assist with organizing food donations, packing bags and carts of food for distribution, re-packaging rice & beans, cleaning, preparing food for mobile food pantry distribution and other duties as needed. 

NEW FOOD PANTRY GUIDELINES

*Subject to change & we will re-evaluate and announce when moving to additional hours

  • In-person, inside building service but will arrange for contact-less, outside service if client phones in advance
  • As of July 1, registration is required
  • Distribution of food and clothing assistance
  • Clients can receive food assistance every two weeks
  • All donations can be dropped off at the Food Pantry Receiving Door as usual
  • Education program currently suspended

New Processes
General
– All hours & guidelines are subject to change at any time, please consult staff with any questions or concerns
– All volunteers will pre-schedule their shift using our Sign-Up Genius
– Signing in for your shift while on site will be different. Training will occur upon arrival.
–  All events are currently suspended

Donation Center

If you love organization and customer service, this is the job for you! Join our Donation Center volunteer team to accept new donations, sort incoming donations and prepare them for sale in the store. 

NEW DONATION CENTER GUIDELINES

*Subject to change & we will re-evaluate and announce when moving to additional hours

  • Subject to change & we will re-evaluate and announce when moving to additional hours
  • All donations must be bagged.
  • We are only accepting clothing and household items that can fit in regular trash bags. No boxes, furniture, or larger items at this time
  • We will not accept items after hours in the blue bins at this time
  • Items will be dropped off outside in Gaylord by donor
  • Receipts may be given if requested. Receipts will be written by volunteers, not patrons.
  • We will place a gaylord outside the front door (directly inside on rainy days), the customer will drop their items in the gaylord and once it is full, it will be switched for another empty one.
  • All gaylords will be labeled according to the day donated and they will be quarantined for 72 hours in a set location in the donation center.
  • Volunteers will be limited per shift working in different areas. Shifts will be limited.
  • A new floor plan has been created for rotating quarantined items

New Processes
General
– All hours & guidelines are subject to change at any time, please consult staff with any questions or concerns
– All volunteers will pre-schedule their shift using our Sign-Up Genius
– Signing in for your shift while on site will be different. Training will occur upon arrival.
–  All events are currently suspended

Food Pick up/Mobile Pantry

Want to volunteer but aren’t able to work onsite? Join our Food Pick Up or Mobile Pantry team. You will be responsible for driving food to or from one of our partner sites. 

Most needed time slots:  

9:00-11:00 am Monday-Thursday 

 

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Thrift Store

Have a knack for displaying merchandise and keeping a store clean & organized? Join the thrift store volunteer team! Help by merchandising the store – put out new items for sale and clean out the old items that haven’t sold;  keep the shopping area looking spotless; be the face of House of Mercy by working the register and much more! 

NEW THRIFT STORE GUIDELINES

*Subject to change & we will re-evaluate and announce when moving to additional hours

  • All customers must wear face coverings (provided on their own) and gloves (provided by us)
  • All children ages 10+ must be encouraged to wear face coverings
  • Only 50% capacity will be allowed in the store at a time (customers are subject to wait in line outside)
  • If there is a line outside, shopping times may be limited
  • Customers must maintain social distancing of 6 ft while in-store and in line outside
  • Volunteers will be stationed in the store to make sure customers keep gloves and masks on at all times
  • All carts will be wiped or sprayed after each use

New Processes
General
– All hours & guidelines are subject to change at any time, please consult staff with any questions or concerns
– All volunteers will pre-schedule their shift using our Sign-Up Genius
– Signing in for your shift while on site will be different. Training will occur upon arrival.
–  All events are currently suspended

Client Services

Client services includes intake for new clients, food and clothing distribution, and working with the Food Pantry database. If you have a working knowledge of Spanish, that is helpful but not required. This is a great way to assist those in need and work directly with our clients. Training provided. 

Most needed time slots: 

11:00-1:00 pm Monday – Friday

 

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Service Hours

Need service hours for confirmation or school? House of Mercy offers food packing service hours every Saturday from 10am – 2pm in our food pantry. Anyone ages 13-adult can attend. No RSVP required. Check our website calendar for any schedule changes.

VOLUNTEER FAQs

Will you be using Sign Up Genius Anymore?

No. We have switched to a new system.

Is there a way to sign in and out on my phone?

No.

Do I have to sign in and sign out every shift?

Yes. This will keep a more accurate record of your volunteer hours.

Must I schedule myself before arriving?

Yes. In advance is best, but even if it is the day before, that is okay.

What is the most Covid friendly volunteer position?

Food packer.

What if I forget to sign in or out?

Email Sophia Crooks at scrooks [at] houseofmercyva.org.

Do you have to run my Background Check?

Yes. We are required by law to do it for the safety of our other volunteers, clients, customers, staff, and donors.

I already had my Background Check run by my job, do I have to do it again through you?

Yes. We do not have access to your Background Check if your job ran it. Also, your job may have different requirements they are looking for in your records.

May I receive a confirmation letter with the total amount of hours I have completed here?

Yes. Email Sophia Crooks at scrooks [at] houseofmercyva.org.

If I am/my child is a minor, do you have to run a background check?

No. They still must complete a Volunteer Application Form though as well as our Minor Consent Form that is also on our website under the Volunteer tab.

I am a part of a group that wants to volunteer. How do we sign up?

Email Sophia Crooks at scrooks [at] houseofmercyva.org